For reasons that stem from these criticisms, the Better Business Bureau has given CarShield an F rating. In one notable example, the BBB claimed that CarShield mislead customers by creating a false sense of urgency via advertising mailers that were purportedly inaccurate. According to the BBB, this pattern of complaints includes failing to coverage repairs, failure to explain coverage period before coverage starts, poor customer service, an inability for customers to find a repair shop, misleading advertising practices, and a delayed processing of claims. While CarShield is a leading extended car warranty company that has served its customers since 2005, it’s subpar Better Business Bureau ratings and relatively high amount of customer complaints is enough to cause concerns for some potential customers.ĬarShield has been directly criticized by the Better Business Bureau due to a pattern of complaints on the platform. Though it’s important to do your homework with regards to CarShield’s pricing, coverage, and customer experience before purchasing an extended car warranty from the company, the evidence makes it clear that CarShield is a reputable extended car warranty company. Although CarShield’s performance on that particular platform is relatively abysmal, this is outweighed by the number of positive reviews the company has received from Google and Trustpilot. When considering the customer review scores above, CarShield’s Better Business Bureau ratings may raise legitimate concerns with some customers.
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